Phone: 972.488.7156Fax: 972.488.7299
A single support incident is a problem that cannot be divided into subordinate problems. If a problem consists of subordinate problems, each problem shall be considered a separate incident. Before ViewCast provides support for an incident, you and ViewCast's designated support engineer(s) must agree on the problem. An incident may require multiple telephone calls or e-mails and off-line research to resolve it.
If ViewCast determines the Osprey card is under warranty and the cause of the support incident is a result of either ViewCast's Osprey driver software or hardware, you will be refunded the support fee.
Phone: 972.488.7157Fax: 972.488.7299
Monday through Friday: 9 a.m. - 5 p.m. Central TimeTypical response time is within one business day for customers without a Priority Support Agreement
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